PRIORITY REPAIR INFORMATION
Our normal turnaround time is 3-4 business weeks, but can be longer due to "hard- to-get" non standard parts lead time. Priority repairs are available for emergency or a need for shorter delivery window. Please check with our customer service department for information.
CUSTOMER PORTAL INFORMATION
What is the Odyssey Customer Portal? It is a tool we make available to our customers; developed to give you more insight into the repairs you have with us, on your time schedule. It will enable you to see open orders and where they are within our system, get tracking information for units on the way back to you, see invoices and even pay them within the portal using a credit card.
Another section of the portal called Customer Case is a place for you to make a comment to us or ask for help on a problem.
We hope you find this tool easy to use and valuable to get information you need in a timely way. If there are any questions at all we are still always available at (512) 989-7007 (customer service).
EZ WARRANTY PROCESS
We pride ourselves on our EZ warranty process. You have to do nothing! Every repair that we receive is scanned for eligibility of warranty. If it has been here within the warranty period it will be automatically looped into the warranty determination process. No RMAs, no paperwork for you. EZ!
RF Driver Stages for Trumpf® CO2 Lasers
For almost 20 years and over 50,000 successful repairs Odyssey has established itself as the world's largest dedicated repair center for RF, DC and Microwave equipment.
Our newest repair at Odyssey are the RF driver stages for Trumpf® CO2 lasers we offer as core exchange repairs. We will have it ready to go when you need a repaired unit, as we understand the critical uptime needed for your success. Our repair process includes our exclusive "layer cake" inspection.
OTS Part Numbers Description Freq Class Trumpf® Part Numbers
OTS13M650W 650W 13.56 0954356, 0990818, 1286829, 1288251, 1544591, 1544595
OTS13M650WE 650W 13.56 E 1313254, 1392849, 1726682, 1760569, 1829407
OTS13M1000WE 1000W 13.56 E 1258823, 1368226, 1726681, 1746606
OTS13M1000W 1000W 13.56 0131606, 0149214, 1286827, 1288256, 1597794, 1633972
OTS13M2000W 2000W 13.56 0139823, 0342740, 1286828, 1288256, 1597794, 1633972
OTS13M2000WE 2000W 13.56 E 1304885, 1383930, 1726678, 1746609
OTS13M5000W 5000W 13.56 1245211
OTS27M1000W 1000W 27.12 0920105, 1293759,1323934
OTS27M1200WE 1200W 27.12 E 1391564, 1726679
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Exclusive North American Distributor for RF Driver Stages for Trumpf® CO2 Lasers
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Click on logo for contact information.
Power Solutions Pro can also help you with additional laser related products.
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All other inquiries contact Odyssey directly.