Terms and Conditions
Please Read These Terms Carefully Before Using This Site.
This Web site is provided by Odyssey Technical Solutions (OTS). By using the site or downloading materials from the site, you agree to abide by the terms and conditions set forth in this notice. If you do not agree to abide by these terms and conditions do not use the site or download materials from the site.
Odyssey Technical Solutions (OTS) may revise these Terms at any time by updating this posting. You should visit this page from time to time to review the then-current Terms because they are binding on you.
Use of Site
Unless otherwise specified, the Odyssey Technical Solutions (OTS) Web Site is for your personal use. You may not modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information obtained from the OTS Web Site.
Prices, quotations, specifications, other terms, and all statements appearing in Odyssey Technical Solutions (OTS) brochures, advertisements, and otherwise made by OTS, are subject to change without notice. OTS reserves the right to make changes to specifications at any time without incurring any obligation to provide same on items previously repaired or refurbished, or to continue to supply obsolete items. The weights and dimensions shown in OTS sales literature are not guaranteed. OTS is not responsible for typographical, stenographic, or clerical errors made in any of our publications or written quotations. All such errors are subject to correction.
Odyssey Technical Solutions (OTS) accepts payment by check, major credit card, or electronic funds transfer. All payments are due in full before OTS can process order and ship. Net 30-Day payment terms are available with approved credit. Complete a credit application and return to OTS for credit consideration. Credit application available on request from our customer service representatives.
Credit Card payments must be completed prior to shipping. Payment by Credit Card will not be accepted after shipment.
A one-time penalty of 10% will be assessed on all past due payments. Additionally, any payments more than 90 days after the payment due date will begin accruing additional late payment penalties at the rate of 1.5% per month (18% per annum). Such penalties will accrue as of the due date of each invoice. Work in progress, including any customer equipment, may be held until the account is current.
The customer grants OTS a mechanics lien on any equipment belonging to the customer and left with OTS, and any such equipment may be forfeited to offset any balances delinquent more than 90 days. We will seek any option available by law to obtain full remittance on delinquent accounts. This may include turning the account over to collections agents or to obtain legal counsel or by any other means. All applicable fees will be assessed.
The ship date is our best estimate of when a unit will be shipped from Odyssey. Odyssey Technical Solutions (OTS) assumes no liability for loss, damage, or consequential damages due to delays. OTS is not liable for delays or defaults due to causes beyond its control.
All shipments by OTS (Seller) are EXW point of shipment from OTS facility and the amount of all transportation and insurance charges shall be the paid by the Customer. Should Customer wish to be covered by his own insurance, Seller requires a written statement stating that Customer will carry the insurance or will self-insure.
Unless otherwise specified, Customer will choose the mode of transportation of the Products and will select a Shipper. All orders are EXW Seller's facility in Round Rock, Texas. All Products are shipped at Customer's risk and upon Seller's delivery of the Products to the Shipper, "delivery" to Customer is deemed to have been made, and the Shipper shall be deemed to be an agent of Customer and all risk of loss, damage, liability and responsibility for Products shall thereafter be on the Customer.
OTS recommends all packages in excess of 70 pounds ship strapped to a pallet. Items in excess of 150 pounds will require freight service.
SHIPMENT DAMAGE; Products shipped from OTS facility are carefully packed in compliance with industry standard specifications for prevention of damage. Claims for loss or damage in transit must be made with the Shipper by Customer. All shipments should be fully unpacked and inspected immediately upon receipt. It is important to keep the shipping carton, packing material and parts intact for inspection by the Shipper’s agent.
Visible Loss or Damage; any external evidence of loss or damage must be noted on the freight bill or carrier’s receipt and signed by the Shipper’s agent. Failure to do this may result in the Shipper refusing to honor the claim.
OTS packers have an excellent record in guarding against damage, and our packing materials are custom designed by a team of professional packing engineers; but damage can occur, truck drivers have accidents, and parcels occasionally go missing. In the event of an insurance claim, Shippers require you to keep the original carton. Put all damaged items as well as packing materials back into the original carton it was received in and hold for Shipper. Write or call Shipper immediately so Shipper can examine or pick up the carton. Sending back damaged merchandise without a damage inspection may void your shipping insurance.
Shipping waiver: A shipping waiver signed by the customer is required before we ship for the following circumstances.
Shipping without insurance
Shipping when reusing the customers original packaging
Accepting a package shipped from a customer that shows visual signs of shipping damage
Shipping via pre-paid and add
If you have not claimed your product and paid all charges due within sixty (60) days after being notified by Odyssey Technical Solutions (OTS) that your product is ready to be returned to you, OTS will consider your product abandoned. OTS will provide such notice to you at the mailing address or email address you furnished when you authorized the repairs. OTS may dispose of your product in accordance with applicable provisions of law, and specifically may sell your product without liability to you. OTS reserves its statutory and any other lawful liens for unpaid charges.
Odyssey Technical Solutions (OTS) guarantees to correct by repair or replacement, at our option, any defects of materials or workmanship that develop under normal use within the specified warranty period. OTS is not responsible for any expense or liability for repairs made outside our facility, nor are we responsible for damage incurred to any associated equipment. OTS is not responsible for any loss of profit or other special damage. There is no other guarantee, warranty, or liability other than that which is stated explicitly by OTS. OTS will perform all warranty work at an OTS repair facility. Freight is the responsibility of the person(s) or company sending the unit for repair. The equipment must be packaged properly. It is the responsibility of the shipper to insure safe transport of the unit. OTS will make the final determination concerning all warranty claims.
Odyssey Technical Solutions’ refurbished repairs (Overhauls) and sales, "Standard" repairs and "Legacy" product overhauls and standard repairs all carry different warranty terms and conditions
Please contact your local Odyssey office for any questions on warranty terms for specific repairs or purchased units.
Odyssey scrutinizes every incoming unit for warranty. If it has been here within the warranty period, it will go through the warranty evaluation process. Warranty determination will be made at Odyssey's discretion. See Warranty Claims
The unit in question has exceeded the stated warranty period.
The OTS warranty void seal(s) has/have been covered, broken and/or tampered with.
The unit shows signs of contamination.
The unit was used outside of factory specifications.
The unit’s failure is unrelated to the original repair.
Consumable items are not covered under this warranty.
All units received by Odyssey Technical Solutions (OTS) will be scanned for warranty consideration whether requested by the customer or not. If you prefer to claim warranty up front please contact customer service and provide failure mode and any other applicable SPC information.
Limitation of Liability
IN NO EVENT SHALL ODYSSEY TECHNICAL SOLUTIONS (OTS) BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGE TO EQUIPMENT AND DAMAGES RELATED TO PRODUCT LOSS AND/OR DOWN TIME, OR ANY DAMAGES WHATSOEVER, EVEN IF ODYSSEY TECHNICAL SOLUTIONS HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE FROM THIS SITE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Oct 24, 2018
Call Toll Free 877.989.7007 After Hours and Weekend Support